What our customers are saying:

Testimonials

I came in over the summer to buy him a video camera for his trip to Scotland. He's leaving on Friday, and he couldn't be happier with the camera. You really helped me to purchase a camera to suit his needs.

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A&S
Hello Paul . . . Your personal display of customer service was such a positive experience I have not stopped talking about it to friends and colleagues . . . I would like to ask your opinion or guidance as to a couple of questions I have. First, I was wondering about photography lessons. Similar to golf lessons in that manner that I would prefer the one-to-one rather than take a photography 101 course. Second, would you prefer when I have questions/concerns that I visit the store or send email to you. Whichever you prefer is the route I will take. Thank you once again for all your help. Sincerely, BW

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BW
I recently purchased a Nikon D2X with equipment and everything from your store and I would just like to say the two salesmen that helped me out which was John and Bob were extremely professional and knowledgeable. They helped me pick out the right camera and accessories and made me free 100% confident about my purchase. It is a really great store with really great people working there. Keep up the great work. You will definitely get more of my business in the future!

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SA
Subject: Thank you Tom- I wanted to write and let you know how much I appreciate the level of customer service that I have received at your store. As a novice photographer . . .

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JS
Dear Tom, Just a short note of thanks for taking time on a busy Saturday morning to patiently show us all the aspects and features of the Leica D-LUX 4. The camera is lovely and it was a pleasure to deal with you and your staff. Attached is one of the first pictures taken with the camera. The quality of this shot alone makes the purchase worthwhile! Warm Regards, DK Piscataway

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DK
Dear BCC Team, I would love to join you but ... I'm back in the old world, already missing strollin' around in the city with my Leica and getting my films developed in your store, getting a call from Mel and picking up the pictures. There is nothing comparable like your store and especially your team. Here it doesn't really matter to anyone what they are selling. At best there's one person in a shop for more than a year who is able to answer a technical question about the equipement they are selling. I miss you all. Hopefully it will be an exciting event for you and for Leica. Best regards from Germany Klaus , Holzminden, Germany

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Klaus
To: Sales@BergenCountyCamera.com Subject: Thank You Hi, My name is S. A. and I recently purchased a Nikon D2X with equipment and everything from your store and I would just like to say the two salesmen that helped me out which was John and Bob were extremely professional and knowledgeable. They helped me pick out the right camera and accessories and made me free 100% confident about my purchase. It is a really great store with really great people working there. Keep up the great work. You will definitely get more of my business in the future! thank you, SA July 2009

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SA
Tom- I wanted to write and let you know how much I appreciate the level of customer service that I have received at your store. As a novice photographer, it was overwhelming to purchase my first digital SLR. I need to recognize Rob Passman for his undying patience and guidance through the process. He was incredibly helpful in helping me make a decision. Every time I visit the store I am always greeted by smiling faces and an eagerness to please. I am especially grateful for the service that I received when I recently had a mechanical problem with my new camera. I am truly touched by the level of service that I received and I will continue to go out of my way to recommend your store to anyone that will listen. Rob's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to be a customer of Bergen County Camera. Thanks again, JS

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JS
. . . So I brought all my problems to your Westwood store. John Ostrom methodically "cured" all my problems and showed me how to prevent them in the future. I also bought a camera battery as the extra one I bought in PC died after 6 months use. I am so pleased with the service and knowledge that you have a new customer for life. Sincerely, Marj Fairview(worth the trip)

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Marj
Just wanted to thank you and your staff at BCC for the loan & instructions on the Olympus camera for the Lakota Wolf trip. I got some amazing shots (well, at least to me they are amazing!), and I had a lot of fun using it. All the best, CH

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CH
To: tomg@bergencountycamera.com Subject: Thank you Hi Tom, Just wanted to thank you and your staff at BCC for the loan & instructions on the Olympus camera for the Lakota Wolf trip. I got some amazing shots (well, at least to me they are amazing!), and I had a lot of fun using it. All the best, CH

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CH
Tom, Just wanted to say "Thank You" for all the time you and Bob put in for my recent purchase. Your service is fantastic. Patti and I have been coming in for last 28 years and it has truly been a pleasure. Whenever we are going to make a photographic purchase we go straight to Bergen County Camera. It's not as if we are going to a store but rather to old friends who just happen to sell cameras. Thanks again. RK & PK

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RKPK
I am always impressed by the level of service I get at this store and the responsiveness to my email inquiries. While I don't shop there for smaller items like memory cards or lens filters I do make all my major purchases with them. I recently bought two lenses for my D200 and the level of expertise for those transactions was second to none. I love that I can walk into the store and talk to a salesman about a major purchase for an hour and receive expert opinions on the equipment. I have been a customer for two years now and see no reason why I wont be in 20 years.

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M
Tom, The Baron show was phenomenal – we had such a great time. Looking at photos of those years just brings back so many memories – seems like yesterday that we were young and full of ideas.

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DS
I just wanted to express one more time how thrilled I was for Sunday's adventure to Lakota! It truly was a moving experience to see the wolves up close and to be able to photograph them. This was the best Christmas present anyone has ever given me (I think I told you that this was my husband's present to me). To tell you the truth, I think it meant more to see that the wolves were genuinely happy at Lakota which made photographing them so rewarding. Thank you for being more than just a photography store!

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EV
Paul, I'm a pleased customer from 200 miles away that has done business with Bergen County Camera since 1995. I'm only there 1-2 times per year. My most recent purchase was a KonicaMinolta digital camera, with which I have had operating problems. On each of several return trips, your business has tried its best in a friendly and professional manner to solve the problem. I'm very pleased to know that your efforts are so forthright in today's hectic world. I have only been able to reimburse you with a heartfelt thanks. BB

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BB
I wanted to drop you a quick note to say thank you for the time you spent with me during a busy Saturday. Also, your expertise and experience has proved to be a real asset for guys like me who do not have the time to live, drink and breathe cameras all day long. (Even your recommendation of the Hoodman Flash card was excellent.)

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Paul U
David is a wonderful staff member – He helped me with printing out pictures and editing on the computer / disk burning. He was great even though it was such a small event.

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MM
About two years ago I decided it was time to move from film to digital. The service and education I received was incredible. Rob Passman spent countless hours with me in person and allowed me to take my time through each step and question I had. In conjunction with this his excellent education . . .

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CM
I appreciated your taking the time, especially at this busy time of the year, to come and talk to our group . . .

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DPP
I want to thank you for your excellent presentation to the Hobbyists Computer Club on Thursday, December 8. Phone calls received from the members after the meeting indicate that your presentation was very informative and enjoyable. I believe your knowledgeable answers to their many questions will result in more members overcoming their fears of new technology and buying digital cameras . . .

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BM
I'd call the store and talk to you in person if I thought you were in this early! You've established an uncompromising level of personal service and customer satisfaction unique . . .

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BB
I am writing to you to let you know how much I appreciate what Tom Gramegna, president and founder of Bergen Camera, was able to do for me. He helped solve my rebate problem with Nikon and all is well now because of him. I also want to take this opportunity to praise his business and his treatment of Nikon customers over the years . . .

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MC
I called your store because 1) my family and I all have a thing about preferring to buy from the long-time local shops rather than from the big chains when possible and 2) I thought that, just perhaps, there was an outside chance that your staff would be able to deliver the gift for me before my parents left. Sure enough, your sales staff

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LM
We just wanted to let you know of our recent shopping visit to your store. Like most parents with two kids in college we did some shopping around for our holiday gifts. We looked at the flyers, did the highway store shopping and finally got disgusted. We waited a half an hour at a highway store to get a sales person who did not know the inventory, the features or much about the digital cameras we looked at. We decided to take the drive and visit you again! We have purchased items at your store in the past. We were helped by JL who took the time to listen to what our needs were and explained the features . . .

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DLML
I just wanted to send a note to tell you that I was in the store last week and had a great shopping experience. A young man named Rob helped me with some paper to print images from my digital camera.

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DL
I also mentioned to A- and my colleagues at school the excellent service and personal attention you gave me. You can be sure that I will call on you for all my future optical/photo/video needs.

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DH
This letter is simply a letter of praise and appreciation for both your store and the service I have received there. Last week I purchased a Nikon system from James after spending time with him the week before, and I would like to tell you how pleased I am with the wisdom of the advice and the patient and gracious service he provided.

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RB
I have been a customer of Bergen County Camera for over 15 years. Now that I live in South Carolina, I continue to travel back to Westwood to purchase cameras and equipment from your store. Why?

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MP
hi Tom! Your employee did a great job selling me a Yashica t4 pt & shoot tues. he really knew your whole line and others well, and even stayed late to help me choose the best camera. he never put any pressure on, just talked about the features and benefits of each camera. just wanted to let you know what a great job was done by your employee.

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Matt
It was only a few weeks ago I found out about your store. Why have I wasted so much of my time on trips to NY searching for the perfect photo shop. Your Staff was very friendly and very helpful. One of your salesman spent half an hour looking for a small inexpensive part, I can't imagine how he would have treated me If I were looking for a new system. I was so impressed with his product knowledge and customer friendly style. I am now a new and loyal BCC customer.

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BR
Tom, Bob, I just had to email you about your sales associate, David. He helped me today with two things: how to burn a cd and how to email a digital photograph...I only find that kind of service at BCC. GD

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GD
You've established an uncompromising level of personal service and customer satisfaction unique in that it's not a "slogan" hanging in the window but a way of life. This cannot have been a quick, easy or inexpensive business choice, but by focusing (sorry - couldn't think of another word) on this and not going for the "quick buck" you have created a business model that is the envy of most businesses.

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BB
I am writing to thank the Bergen County Camera team of sales persons for the wonderful way they have treated me as a customer. Recently I jumped into the digital camera world having held out with my film SLR for years. Bob Gramegna was terrific. He spent time with me in explaining aspects of the Canon 10D and dealing effectively with my laundry list of needed items. At the same time he kept one eye out for what needed to be done in the rest of the store ... a feat he did with great skill.

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DCP
I would like to commend the staff at BCC for a job well done. In a time when customer service seems to be lacking by many retail establishments, BCC has more than fulfilled its responsibility to me as a buyer of a Meade 12” LX200 SCT telescope.

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CS
Once again, I wanted to take the opportunity to thank you and your staff. Throughout the years, the service at Bergen County Camera has been nothing short of outstanding. Every member of the BCC team has gone out of their way to accommodate our needs.

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IG
Having purchased a few Nikons over the last 30 years, I’m at least a little comfortable with some of the rudiments of photography. (and purchasing) Enter the “Digital Age.” I did the usual Internet and NYC research and decided on the Olympus C2020 over the Nikon Coolpix 950. While not yet in the stores, the Coolpix 990 & C3030 were just being reviewed by magazines. I chose to wait for the C3030 rather than buy the C2020.

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CM
On September 20, I called your company to order a used Pentax Super program which I saw advertised in Shutterbug. The person who took my call was very friendly and courteous, and even though this was not a major purchase, treated me like a real person, rather than a number or dollar sign, as I have often been treated by other mail order companies.

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WVP
Thank you for your expert advice, professionalism and perseverance with the Pascack Valley Girls Basketball Team framed photos. They will be presented to the girls at our annual dinner party on April 9, 2000. I know they will be treasured by the girls and their families. Again, thank you for “going the extra mile” to make the set of photos (32 in all) extra special, i.e. suggesting that one set of pictures be made into panoramic photos and the other set of black and white photos, enlarged and artfully matted. Your creativity, time and patience is greatly appreciated.

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CJ
I just wanted to tell you how much I am enjoying my new Leica 10x32 binoculars! The weather prevented me from trying them out immediately, but I have now had a chance to use them and they are JUST AWESOME. Very comfortable in my hands, good weight, and the optics are incredible. I am very pleased with my purchase! I would like to thank you both again for your time and sharing your knowledge of the products. It was quite obvious to me that you were concerned about my ultimate satisfaction, not just making a quick sale - and I really appreciated that.

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DS
Thank you for your quick response to my email regarding Gary. As it turned out I exchanged my point and shoot for the Olympus Camedia C-4040. After further thought, the point and shoot did seem pointless. Pardon the pun. Anyway, I probably was in the store for over 3 hours yesterday and once again, Gary showed such energy, knowledge, enthusiasm and determination to give a customer the full rundown of what is involved in owning this type of equipment. After spending time on the computer with the adobe software, handling various cameras, a choice was finally made. Even though my background was as a still photography, Gary showed me the great possibilities for the digital process. Frankly, it feels like I'm starting over. The one thing that does stay constant is my own personal vision.

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RL
I am writing to you on behalf of our membership to thank you for the outstanding job you did on your presentation to our group on Wednesday, September 15, 1999. I do realize that this letter is long overdue, and I beg your forgiveness. Hurricane / Tropical Storm Floyd destroyed my basement and consequently my computer. Now that I am up and running again, I did want to take the time to thank you properly.

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KM
Being a college student with tuition, apartment, car and liquor expenses, I don’t have much money. Yet I can say that I am very pleased to have spend the money that I did in your store. Both salesmen, Ed and Brendan were very helpful in my decision and pointed me in the right direction. I’m very happy with my new Canon A2 and your stores service. I imagine BCC will be my first stop for my new equipment in the near future.

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Bryan S
When my Leica R5 electronics went out in the middle of the Denali wilderness in Alaska, 3 days before our family was scheduled to fly into the Brooks Range above the Arctic Circle, we despaired of returning with any notable photos from our once-in-a-lifetime trip . . . you somehow managed to understand our predicament and immediately air shipped another Leica camera body to the home of friends of ours in Fairbanks 48 hours later, and it was thoughtfully fitted with a ground glass focusing screen for telephoto lenses.

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Ken
On behalf of the Westwood / Washington Township Flood Relief Fund members, I want to thank you for your generous contribution.

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John
I am writing to let you know how much I appreciated your help and willingness to extend yourself in regard to my recent purchase of a digital camera. Having been used to the rushed, discourteous "service" at a large New York City photographic department store, I was immediately struck not only by how you and your co-workers thoughtfully and fully answered all my questions, but the care you took to make sure the product discussed would meet my specific needs.

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NB
Thanks so much for your help and GUIDANCE! It is a pleasure dealing with you and all your staff. what you provide for me is excellent customer service. Cameras I can buy anywhere!

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M
You folks are absolutely the greatest! I would have loved to visit with you and Bob, but was just grateful to be in the store and to be among wonderful friends. I think you motto ought to be: "The camera emporium where your salesperson is a friend, quality is the norm and excellence is the goal."

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Ray
I wanted to send my thanks to the staff at the store and primarily RK. I cannot thank him enough for his help, professionalism, knowledge, time, consideration, and assistance.

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CJL
"This letter is simply a letter of praise and appreciation for both your store and the service I have received there. Last week I purchased a Nikon system from James after spending time with him the week before, and I would like to tell you how pleased I am with the wisdom of the advice and the patient and gracious service he provided."

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RB/NY