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I am writing to let you know how much I appreciated your help and willingness to extend yourself in regard to my recent purchase of a digital camera. Having been used to the rushed, discourteous "service" at a large New York City photographic department store, I was immediately struck not only by how you and your co-workers thoughtfully and fully answered all my questions, but the care you took to make sure the product discussed would meet my specific needs.
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Services - Image Recovery


When shooting pictures with your digital camera can be scarrier than getting the error message "Card Not Found", "Card Error" etc. This is usually caused by a corruption on your memory card. We have great success at helping you recover from many memory card disasters. Be sure to read our two articles linked below for best practices and what to do if disaster stricks.

Do not run scan disk 
Do not reformat 
Do not keep taking pictures on the card (always carry spares)
Do not run disk utilities


View tips for keeping your card in tip top shape
What to do when disaster strikes

Memory Card Recovery Price List

 

 

 

 

 

Promaster Cards

All other Cards

with same size or > Promaster card purchase*

Up to 1 GB

$0

$50

$25

4 Gb

$0

$80

$40

8 Gb

$0

$100

$50

12 Gb

$0

$120

$60

16 Gb

$0

$140

$70

Each addl 4Gb

$0

$20

$10

Image Card

$10 + media

Wipe / Reformat / Test

$0

$10

*Our Promaster cards come with a lifetime warranty and free recoveries.

The Recovery Process:

We use only non destructive read only methods to recover data from your digital media. Every precaution will be taken to ensure the integrity of your data. Please understand a recovery is not always possible. Although digital cameras are highly reliable devices, occasionally, problems do occur.

Preventing errors:
The main causes of digital camera disasters are

o   Continuing to shoot past the cameras low battery warning

o   If the battery goes dead while the camera is saving an image to your card or transferring images to your computer (use a card reader) more than likely, your card will become unreadable.

o   Ejecting the memory card out while the camera is saving a file.

o   Opening the card access door before turning the camera off

o   Switching to view mode while the camera is saving an image or

o   An occasional card error or failure.

o   Using the same card in multiple cameras - this may cause unpredictable results.

What to do after disaster strikes:
When you get the scary message "CARD ERROR" or (CH) there is a very good chance that images can still be recovered from your media card. First, don't do anything with your card. Remove your card from the camera. Don't run Windows Scandisk or any other utility on your memory card. Don't format the card in your camera or computer. It is essential you don't do anything in order to maximize the chances for a good recovery.

Reduce your risk in the future:
There is no guarantee that you will be able to recover files but there are some things you can do to MAXIMIZE your chances of recovery before you run into trouble.

The best approach is to archive your images on the memory card to CD or some other safe media. Once you're certain the images are all copied, you should FORMAT your card.

Formatting the card sets the card up to receive new images in sequential order. This means that the picture is stored in one complete area on the disk. Over time if you frequently erase and retake many pictures, the camera is unable to save the files in one complete piece and needs to store the image in many pieces called FRAGMENTS on the memory card.

Should the media become corrupted; the recovery process can only recover the first portion of a fragmented file.     

The Promaster Advantage:
If you purchased a Promaster memory card from Bergen County Camera your recovery is Free! 100% off the standard recovery charge - a Promaster advantage. In the event your Promaster card had any electronic damage, the card will be replaced at no charge to you! If you purchased your XD card and camera from BCC then recovery is also free. (Promaster replacement does not apply to XD cards)

Limit of Liability

Submitting any tangible or electronic media, image, data, file, card, disc, device, film, print, slide or negative for any purpose, such as processing, printing, duplication, alteration, enlargement, storage, transmission, or other handling, constitutes an AGREEMENT that any loss or damage to it by our company, subsidiary or agents, even though by our negligence or other fault, will only entitle you to replacement with an equivalent quantity/size of unexposed photographic film or electronic media. Except for such replacement, our acceptance of the media, image, data, file, card, disc, device, film, print, slide or negative is without other liability, and recovery for any incidental or consequential damages is excluded. No express or implied warranty is provided.